Are Hard Bounces Counted Towards Your Zoho Campaigns Subscription?

Are Hard Bounces Counted as Part of My Subscription in Zoho Campaigns?

No, contacts who have hard bounced do not count towards your Zoho Campaigns subscription plan's contact limit.

What happens to a hard-bounced contact

Once a contact hard bounces, they're automatically removed from your active contacts and moved to a separate bounced contacts list, so you don't accidentally email them again. You can't manually delete these hard-bounced records, but since they're excluded from your active contact count, they don't take up space against your plan's contact limit either.

Soft bounces are treated differently

Soft-bounced contacts remain active, since a soft bounce is only a temporary delivery issue, and can be deleted manually if you choose to.

For the difference between hard and soft bounces, see our article on Hard Bounce and Soft Bounce in Zoho Campaigns.
Need help? 1 Cloud Consultants can help you manage your contact list and subscription plan efficiently around hard and soft bounces. Book a discovery call with 1 Cloud Consultants.