Are Unsubscribes Counted Towards Your Zoho Campaigns Subscription?

Are Unsubscribes Counted as Part of My Subscription in Zoho Campaigns?

Unlike hard-bounced contacts, which are automatically excluded from your subscription's contact count, unsubscribed contacts generally do still count towards your Zoho Campaigns subscription plan limit, since the record itself remains valid, it's just opted out of receiving marketing.

What happens when someone unsubscribes

By default, clicking Unsubscribe only removes a contact from the specific list or topic the email came from. They can still be part of other lists in your account, and would need to unsubscribe from all communication, or you would need to mark them accordingly, to stop appearing everywhere.

If you want unsubscribed contacts to not count against your limit

Zoho Campaigns has a separate "non-marketing" contact status, available on paid subscriptions, for contacts you want to keep on record without them counting towards your subscription's contact limit. An organisation can hold up to 1 million non-marketing contacts. Marking a contact as non-marketing stops them receiving any email campaigns and unsubscribes them from every topic, though you can mark them as marketing again later if needed.

Note: Simply being unsubscribed from a list is not the same as being marked non-marketing. If you're trying to keep your active subscription count down, actively reviewing and marking long-term unsubscribed contacts as non-marketing, rather than assuming an unsubscribe automatically frees up space, is the more reliable approach.
Need help? 1 Cloud Consultants can help you manage your contact count and subscription plan effectively using non-marketing status and list hygiene. Book a discovery call with 1 Cloud Consultants.