Building Blocks in Zoho Desk Automation Studio

A flow in Automation Studio is built from two essential elements: Events, which trigger the rule, and Blocks, which define its logic and actions. This overview links out to a focused article on each building block.

Note: Automation Studio is currently being opened on a request basis. To request access, raise a request using Zoho's Early Access Form. See also our Automation Studio: An Overview article for the bigger picture.

In this section

Events in Zoho Desk Automation Studio — what triggers a flow, multi-event rules, and key limitations.
Action Block in Zoho Desk Automation Studio — executing operations, action chaining, and dot walking.
If Block in Zoho Desk Automation Studio — conditional logic and time-based comparators.
Fork Block in Zoho Desk Automation Studio — splitting a flow into parallel paths.
Delay Block in Zoho Desk Automation Studio — scheduling and pausing steps within a flow.

Need help? 1 Cloud Consultants can help you request early access and design Automation Studio flows using the right combination of blocks for your processes. Book a discovery call with 1 Cloud Consultants.