Yes, you can export data from Zoho Desk (also known by its older name, Zoho Support), and the export functionality has been substantially upgraded since it first launched.
Export versus Data Backup
- Export. Manually export records from a specific module in CSV format, with filters to pull out exactly the records you need, such as overdue tickets from a specific account.
- Data Backup. A complete backup of your entire help desk, including email threads and attachments, covering everything rather than a single module.
Current export options
- All records, by view, or by criteria. Export an entire module, a saved custom view, or records matching specific criteria.
- Field selection. Choose exactly which fields to export, including fields from multiple layouts, rather than exporting every field by default.
- Time-based filtering. Filter by created, modified, closed, or completed time, using a custom or predefined date range.
Current record limit: The export limit was recently increased from 3,000 to 50,000 records per export. If you need more than that at once, use Data Backup to retrieve the complete dataset instead.
Export History
The Export History page shows record count, export time, and download links for previous exports in a table, with filters to quickly find a specific past export.
Need help? 1 Cloud Consultants can help you export the right data from Zoho Desk for reporting, backup, or migration purposes.
Book a discovery call with 1 Cloud Consultants.