If your Zoho CRM account is billed in the wrong currency, for example a UK business being charged in US Dollars because the account was originally set up on the US data centre, this is no longer handled as an informal billing switch. It's now a formal Data Centre (DC) Migration.
What a Data Centre Migration involves
Zoho stores every account's data in a single regional data centre, such as United States, Europe, United Kingdom, India, Australia, Japan, Canada, or Saudi Arabia. Migrating between data centres, for example from the US data centre to the UK or EU one, changes both where your data is stored and which currency and tax rules apply to your billing.
- Request the migration. Contact Zoho support to request a data centre migration.
- Zoho reviews feasibility. Zoho's migration team gathers details on which apps and subscriptions your account uses, and confirms whether migration is possible. Some Zoho apps don't currently support migration, and you'll be told if any of yours are affected.
- Confirm and migrate. Once you confirm you want to proceed, Zoho initiates the migration.
Important: Once migrated, your account is billed in the currency of the new data centre, and your old currency will no longer be accepted for payment. Pricing itself may also change, since different regions apply different tax treatment.
Why you might want to do this
Beyond simply getting invoices in your expected currency, being on the correct regional data centre matters for data protection compliance, since your data should generally be stored under the data protection laws of the region your business actually operates in.
Need help? 1 Cloud Consultants can help you request and plan a data centre migration for Zoho CRM, including checking which of your apps and integrations are affected.
Book a discovery call with 1 Cloud Consultants.