The Zoho Desk connector for Zoho Analytics brings your helpdesk data into a powerful analytics environment, giving support managers the tools to slice and analyse ticket metrics, agent performance, satisfaction ratings, SLA compliance, and more. Over 75 prebuilt reports and dashboards are included from the moment you connect.
You will need a paid Zoho Desk account on the Professional or Enterprise plan, plus any paid Zoho Analytics subscription. Only administrators in Zoho Desk can configure the connection. Note that the integration operates at portal level; one setup per portal is permitted.
Seventeen modules from Zoho Desk are transferred into Zoho Analytics, including Accounts, Agents, Categories, Contacts, Departments, Incoming and Outgoing Threads, Resolution Time, SLA Metrics, Products, Solutions, Surveys, Tasks, Teams, Tickets, and Time Entry.
The setup begins from within Zoho Analytics. Authenticate your Zoho Desk administrator account, select the modules you want to synchronise, configure the sync frequency, and then wait for the initial import to complete. You will receive an email notification when the first data pull is finished. You can connect the integration to a new workspace or add it to an existing database.
Enterprise accounts can sync every hour. Standard plan accounts and above can schedule syncs every 3, 6, or 12 hours. All paid plans include a daily option. You can also trigger up to five manual syncs per day using the Sync Now feature.
Once connected, you have access to more than 25 chart types, pivot tables, dashboards, and KPI widgets. The 75+ prebuilt reports cover common helpdesk analysis scenarios including ticket volume trends, agent workload, first-response and resolution times, SLA compliance, and customer satisfaction scores. You can also create custom formula columns, blend Zoho Desk data with other business sources, and set up scheduled email reports for management teams.