The Zoho SalesIQ connector for Zoho Analytics brings your live chat, visitor tracking, and lead engagement data into Zoho Analytics so you can build detailed reports on website visitor behaviour, chat team performance, and conversion activity. This integration helps sales and support teams understand how visitors interact with your website and where engagement can be improved.

What Data Is Synced

The connector imports data from Zoho SalesIQ including:

• Visitor sessions and page tracking data
• Chat conversations and transcripts
• Agent performance and response metrics
• Leads generated through SalesIQ
• Missed chats and abandonment data
• Bot conversation flows and completion rates

Setting Up the Connector

1. In Zoho Analytics, go to Import Data and select Zoho SalesIQ from the connector list.
2. Authenticate with your Zoho SalesIQ account.
3. Select the data modules you want to import.
4. Configure the synchronisation frequency.
5. Click Import to create the workspace and begin the initial data sync.

Pre-Built Reports and Dashboards

Zoho Analytics generates a set of pre-built reports when the connector is configured, covering:

• Chat volume and response time trends
• Agent activity and performance summaries
• Visitor source and geography analysis
• Lead conversion rates from chat interactions
• Missed chat analysis and peak traffic periods