Data migration is not just about transferring information, it is about preserving context, relationships and history. Following the correct sequence, using the right file formats, and making sure external IDs are properly mapped all help you avoid delays and land a clean, accurate migration. This article looks at a common sticking point around importing parent modules such as Tickets and their child entities, including Comments, Threads and Attachments.
A frequent point of confusion is customers submitting backups in XLSX format. While XLSX is widely used, Zoho Desk's backend migration tools are built to process only CSV (Comma-Separated Values) files. This keeps parsing accurate and consistent across different systems.
If a backup arrives in XLSX format, the migration team cannot proceed until it has been converted to CSV. That delay can affect timelines, particularly if the migration is already underway or nearing completion. Preparing all data exports in CSV format before submission avoids this bottleneck entirely.
For teams working in Microsoft Excel or Google Sheets, exporting as CSV is straightforward: go to File, then Save As, choose the destination, and select "CSV (Comma delimited)" from the file type dropdown. This one small step can noticeably speed up the migration process.