This error appears when you try to create a new knowledge base category or section using a name that was previously used by a category or section you've since deleted. Zoho Desk still considers that name reserved because the original record hasn't been permanently removed yet.
How to Fix It
- Go to Setup, then Data Administration, then Recycle Bin.
- Select the relevant module from the dropdown to find the previously deleted category or section.
- Either restore it, if you actually want that content back, or permanently delete it to free up the name for your new category or section.
Note: Deleted records stay in the Recycle Bin for 60 days before Zoho Desk automatically removes them permanently. If you're in a hurry to reuse the name, permanently deleting it yourself from the Recycle Bin is faster than waiting for that window to elapse. You'll need the Recycle Bin permission on your role to access and manage it.
Need help? 1 Cloud Consultants can help you manage your Zoho Desk Knowledge Base structure, including resolving naming conflicts from previously deleted categories or sections.
Book a discovery call with 1 Cloud Consultants.