Yes, you can restrict Zoho Desk Knowledge Base content to specific groups of end users, using User Groups to control which articles or community content each group can see.
What User Groups let you do
Groups are collections of end users, often organised by account, geography, brand, or product. Once set up, you can restrict a specific knowledge base folder or article to only be visible to one or more groups, useful for private documentation, exclusive customer content, or a members-only community forum.
Setting up a group
- Go to Setup, then Channels, then Help Center.
- Select the relevant Help Center, then User Groups.
- Click Add Group, upload a display picture (JPG, PNG, or GIF under 1 MB), and give the group a name and description.
- Add the end users who should belong to this group.
Current limits: User Groups are not available on the Free edition. You can add up to 200 unique groups per Help Center, each with up to 2,000 end users, and up to 30 groups per knowledge base or community folder.
Applying the restriction
Once your groups exist, apply group-based permissions at the folder or article level, so some content stays visible only internally, while other content is shown externally but only to the specific groups you choose.
Need help? 1 Cloud Consultants can help you set up User Groups and restrict knowledge base content to the right audiences.
Book a discovery call with 1 Cloud Consultants.