Restrict Zoho Desk Knowledge Base to specific Users

How do I restrict Zoho Desk Knowledge Base to specific groups of Users?

A common scenario we encounter is that a company wants to restrict access to Knowledge Base articles. Historically this could be done using the Agents, Registered Users and All Users. However for some companies this wasn't granular enough. So in 2020 Zoho introduced Groups. Groups are a collection of end users, often related to a specific account, geography, brand, or product, that is used to determine access to your knowledge base content on the Help Center. For example, you can add a group that includes all end users that should be able to access a specific category on your knowledge base. This is most helpful when you have private documentation, and you want to limit its access to a certain group of end users only.


Published: February 2020

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