How do I restrict Zoho Desk Knowledge Base to specific groups of Users?
A common scenario we encounter is that a company wants to restrict access to Knowledge Base articles. Historically this could be done using the Agents, Registered Users and All Users. However for some companies this wasn't granular enough. So in 2020 Zoho introduced Groups. Groups are a collection of end users, often related to a specific account, geography, brand, or product, that is used to determine access to your knowledge base content on the Help Center. For example, you can add a group that includes all end users that should be able to access a specific category on your knowledge base. This is most helpful when you have private documentation, and you want to limit its access to a certain group of end users only.
Published: February 2020
Zoho Desk - Manage Helpdesk Users
Help Center (Knowledge Base) users are users who prefer to find solutions by reading through your Knowledge Base articles or the community posts. You can enable or disable access to your Help Center. For further information on how to Manage Helpdesk ...
FlexableIT Zoho Knowledge Base Accuracy
This Zoho Knowledge Base was started in 2015. Since then, not only has the portfolio of products within the Zoho Suite changed considerably but so has the features. At times what was deployed as an advanced feature gets moved to the lower products. ...
Zoho Creator Knowledge Base
This section is a centralised repository of the FAQ's for Zoho Creator 5. Published: February 2019
Zoho Desk Handshake Mode
Manual ticket prioritization isn't just an inconvenience, it also takes valuable time away from the important tasks of your help desk. The Zoho Desk Handshake Mode orders your help desk tickets into columns based on customer type in Zoho CRM, ...
Zoho Desk - Gamification for Community Users
A simple way to engage your user community is to incentivize their participation. Points, levels, badges—though these might not be tangible, they make people feel noticed and appreciated. With Gamescope for Zoho Desk, you can set up these incentives ...