Resetting who's set up as the chat admin for the Zoho Desk Chat module (powered by SalesIQ) isn't currently a self-service action from within Zoho Desk itself. It needs to be actioned by Zoho support on the back end.
Why This Requires Support Involvement
Zoho Desk's Chat module runs on SalesIQ underneath, and one person can't hold the admin role on two SalesIQ portals simultaneously. If you need to detach an existing chat/SalesIQ admin association from your Desk portal, for example to link a different SalesIQ portal, such as one that comes as part of a Zoho One or CRM Plus bundle, that reset has to be done from the back end rather than through a setting you can toggle yourself.
How to Request the Reset
- Raise a support ticket with Zoho Desk support, or email support@zohodesk.com directly, explaining that you need your chat settings reset so you can link a different SalesIQ portal to your Desk portal.
- Confirm which Zoho Desk portal and which SalesIQ portal you want linked once the reset is complete.
- Once support confirms the reset, go to Setup, then Chat, to link your intended SalesIQ portal to your Desk portal.
Note: This is a support-actioned change, so the exact turnaround time depends on Zoho's support queue rather than being instant.
Need help? 1 Cloud Consultants can help you raise this request with Zoho support and get your SalesIQ and Zoho Desk chat setup linked correctly. As a Zoho Partner, we may be able to get this resolved faster than raising it directly.
Book a discovery call with 1 Cloud Consultants.