Zoho Service Plus: What It Is and What's Included

Launching Zoho Service Plus

Zoho Service Plus is a unified customer service management platform that bundles Zoho Desk with several other Zoho products into a single interface, so customer-facing teams don't have to switch between separate apps to get a full picture of a customer.

What's included

Service Plus combines Desk, SalesIQ, Assist, Lens, Survey, Projects, Analytics, and Cliq in one interface, covering ticketing, live chat, remote assistance, augmented reality support, surveys, project management, reporting, and internal team chat.

Key capabilities

  • Multichannel outreach. Manage email, chat, phone, WhatsApp, Telegram, and social media from one workspace.
  • Unified customer context. See a customer's full history, including CRM data, live chat, and email campaigns, alongside their current ticket.
  • Project management. Break larger service projects into milestones and tasks, with Gantt charts and Kanban boards.
  • Unified analytics. Pin dashboards from Desk, SalesIQ, Projects, and Analytics into one central view.
  • Centralised administration. Manage roles and permissions across every included module from a single place.

Why bundle it rather than buy individually

Service Plus combines the highest editions of each included tool into one package, giving a lower total cost of ownership than licensing each product separately, alongside a genuinely unified interface rather than several apps loosely stitched together.

Need help? 1 Cloud Consultants can help you evaluate whether Zoho Service Plus is the right fit for your customer service operation, and manage the rollout. Book a discovery call with 1 Cloud Consultants.

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