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MS Exchange and Zoho CRM were working perfectly suddenly stopped working, where to start trying to resolve the issue? Try by restarting the Exchange IMAP service.
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Sometimes an IT department (of the recipient) has an anti-spoofing policy that blocks inbound emails when the email address is perceived to be a spoofed email address (which is how Zoho CRM sends your email with your email address).
Zoho CRM Email Integration - Two Factor Authentication (TFA)
If you are trying to integrate your email with Zoho CRM and you use two factor authentication (TFA) on your email, you need to generate an app specific password. This can be done by following these instructions: ...
Deleting Emails from Zoho CRM
With emails sent from your CRM, selected by choosing the option "Sent Emails from the CRM" when you mouse over the left hand side you can see a trash can, which will allow you to delete it. With emails synced via IMAP regrettably you can't.