Managing Departments in Zoho Desk

Managing Departments in Zoho Desk

A company might have multiple teams that manage and respond different types of customer queries. For example you might have a Technical Team for after sales support and an Accounts Team they resolve account queries. In Zoho Desk, these are called Departments. One Agent (User) can be a member of multiple Departments. To find out more about Departments in Zoho Desk, visit:


Published: February 2019
    • Related Articles

    • How many Departments can you have in Zoho Desk?

      How many Departments can you have in Zoho Desk? For the Professional Edition it is only 10 whereas for the Enterprise edition it is Unlimited. Published: February 2020
    • Zoho Desk - Manage Helpdesk Users

      Help Center (Knowledge Base) users are users who prefer to find solutions by reading through your Knowledge Base articles or the community posts. You can enable or disable access to your Help Center.  For further information on how to Manage Helpdesk ...
    • Zoho CRM Managing Module Views

      For more information on Zoho CRM Managing Module views, please visit: https://help.zoho.com/portal/kb/zoho-crm/customize-crm-account/managing-module-views Published: August 2019
    • Zoho Desk Service Level Agreements (SLAs)

      Zoho Desk allows you to create contracts with a customizable date for commencement and expiry, along with alerts that will keep you notified about their expiry. It helps you to serve different customers differently and thereby improve customer ...
    • Zoho Desk - Parent and Child Ticketing

      January 2024 Availability Zoho Desk Professional and Enterprise Editions Not released - Early Access On Request Why you need Zoho Desk Parent Child Ticketing? When dealing with repetitive tickets on similar topics from various customers or managing ...