Managing Departments in Zoho Desk
A company might have multiple teams that manage and respond different types of customer queries. For example you might have a Technical Team for after sales support and an Accounts Team they resolve account queries. In Zoho Desk, these are called Departments. One Agent (User) can be a member of multiple Departments. To find out more about Departments in Zoho Desk, visit:
Published: February 2019
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