Plugs let you build custom, reusable actions for the Codeless bot builder in Zoho SalesIQ, extending what the standard blocks can do to include your own business logic and third-party integrations.

What a plug does

A plug takes information collected during a bot conversation, such as a visitor's name, email, or preferred date and time, as input, performs an action such as calling a third-party service, and returns a result back into the conversation. For example, a plug could send a visitor's details to a booking service and return a confirmed booking ID, or send OTP verification during a chat.

How plugs are built

Plugs are implemented using either SalesIQ Scripts (Deluge) or webhooks. Once created, a plug can be reused across multiple bots and multiple points within the same bot, so common logic only needs to be written once rather than duplicated everywhere it's needed.

Creating a plug

1. In your SalesIQ dashboard, go to Settings, then Developers, then Plugs, and click Add.
2. Name the plug, add a description, and choose your building platform.
3. Define the input and output parameters the plug needs, for example an input like a ticket number and outputs like status, priority, and description.
4. Write the underlying logic, such as a Deluge script that queries a connected service using those parameters.

Adding a plug to your bot

In the Codeless bot builder, select the Plug block under Action blocks, choose your plug, then supply the input parameters, either as default values or by pulling them from data already stored in the bot's context. Once the plug runs, its outputs can be mapped to display cards to show the visitor the result.