Sending outbound emails from Zoho Desk

Sending outbound emails from Zoho Desk

There are times where you want to raise a Ticket, and email a customer the fact that you have created a Ticket for them. The Send as email feature enables you to do just that, allowing you to reach out to your customers by sending outbound emails. As an additional benefit, such emails are converted into tickets so you can track their progress.


Published: April 2019

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