Zoho One is designed to work not only as a self-contained suite of Zoho applications but also as a platform that connects with the external tools and services your organisation already uses. Through the Integrations section of the Admin Panel, administrators can manage connections between Zoho One and third-party platforms, enabling data to flow between systems and reducing the need for manual transfers or duplicate data entry.

Types of Third-Party Integrations Available

Zoho One supports several categories of external integration, covering a broad range of business functions.

• Identity and directory services: Connect Zoho One with external identity providers such as Active Directory or LDAP, enabling your existing corporate directory to drive user provisioning and authentication in Zoho One.
• Single Sign-On (SSO): Configure Zoho One as a SAML 2.0 identity provider or service provider, allowing users to sign in across multiple platforms with a single set of credentials.
• MDM and device management: Integrate with mobile device management solutions to apply organisational security policies to devices used to access Zoho One.
• Communication platforms: Connect with external messaging or video conferencing tools where Zoho's own applications do not fulfil a specific requirement.
• Custom API integrations: Use Zoho's API infrastructure to build bespoke integrations between Zoho applications and proprietary or specialist external systems.

Managing Integrations from the Admin Panel

Administrators configure and oversee external integrations from within the Zoho One Admin Panel.

1. Open the Admin Panel. Sign in to Zoho One and navigate to the Admin Panel.
2. Go to Integrations. Select the Integrations section from the navigation menu to see the available integration options.
3. Select an integration category. Choose the type of integration you want to configure, such as directory services, SSO, or mobile device management.
4. Follow the setup steps. Each integration type has its own configuration guide within the panel. Provide the required connection details, credentials, or metadata as prompted.
5. Test and activate. Once configuration is complete, test the connection where the option is provided, and activate the integration for your organisation.

Extending Zoho One with Zoho Flow and Zoho Creator

For more flexible integration requirements, Zoho One includes access to Zoho Flow, a no-code integration platform that connects Zoho applications with hundreds of third-party services. Zoho Creator can be used to build custom applications that bridge gaps between systems, pulling in data from external sources and presenting it alongside your Zoho applications. Both tools extend Zoho One's integration capabilities well beyond what is available through the standard Admin Panel settings.