Zia's features are available across different Zoho CRM editions, data centres, and languages — and not every capability is available everywhere. This article provides a clear reference to help UK and Ireland organisations understand what is available on their plan before configuring or committing to a particular Zia feature.
| Zia Feature | Standard | Professional | Enterprise | Ultimate |
|---|---|---|---|---|
| Ask Zia | ✗ | ✓ | ✓ | ✓ |
| Record Summary | ✗ | ✓ | ✓ | ✓ |
| Note Summary | ✗ | ✓ | ✓ | ✓ |
| Zia Models (Generative AI) | ✗ | ✓ | ✓ | ✓ |
| Zia Field Prediction | ✗ | ✗ | ✓ | ✓ |
| Churn Prediction | ✗ | ✗ | △ (20+ licences) | ✓ |
| Zia Scores (Lead & Deal) | ✗ | ✗ | ✓ | ✓ |
| Best Time to Contact | ✗ | ✓ | ✓ | ✓ |
| Email Intelligence (Sentiment) | ✗ | ✗ | ✓ | ✓ |
| Zia for Calls | ✗ | ✗ | ✓ | ✓ |
| Workflow Suggestions | ✗ | ✓ | ✓ | ✓ |
| Zia Recommendation | ✗ | ✗ | ✓ | ✓ |
| Next Best Experience | ✗ | ✗ | ✓ | ✓ |
| Zia Vision | ✗ | ✗ | ✓ | ✓ |
| Data Enrichment | ✗ | ✗ | ✓ | ✓ |
| Voice of the Customer | ✗ | ✗ | ✓ | ✓ |
| Zia Agents (Agentic AI) | ✗ | ✗ | △ (add-on) | △ (add-on) |
Where your Zoho CRM organisation is hosted determines which Zia features you can access. This is particularly relevant for UK and Ireland businesses, most of whom are hosted in the EU data centre.
| Zia Feature | US | EU | IN | AU |
|---|---|---|---|---|
| Ask Zia | ✓ | ✓ | ✓ | ✗ |
| Record Summary | ✓ | ✓ | ✓ | ✓ |
| Note Summary | ✓ | ✓ | ✗ | ✗ |
| Zia Field Prediction | ✓ | ✓ | ✓ | ✓ |
| Email Intelligence | ✓ | ✓ | ✓ | ✓ |
| Voice of the Customer | ✓ | ✓ | ✓ | ✓ |
The majority of Zia's AI features — particularly those involving generative AI, natural language understanding, and conversational capabilities — are currently English-only. Ask Zia, Note Summary, Record Summary, and Zia Models all require English-language input and produce English-language output.
Some predictive features such as Field Prediction and Churn Prediction operate on structured data rather than natural language, and are therefore not language-dependent.
If your organisation uses Zoho CRM Plus or Zoho One, you typically have access to Enterprise-level CRM features, which means most Zia capabilities apply — subject to the data centre and language constraints above. Zia Agents (Agentic AI) remain an add-on in all cases. Contact 1 Cloud Consultants if you want clarification on what your specific subscription covers.