Zoho Cliq is Zoho's team communication platform, bringing together instant messaging, channels, voice and video calls, and file sharing in one place. As part of Zoho One, Cliq is available to all users through a single login and integrates with the rest of the Zoho suite to keep conversations connected to the work they relate to.
Zoho Cliq offers direct messages between individuals, group conversations in channels organised by team or topic, threaded replies to keep discussions focused, and persistent chat history. It supports voice and video calls for one-to-one and group meetings, screen sharing during calls, and a rich media library for sharing files. Bots and slash commands allow users to pull data from other Zoho applications directly into a chat window.
Zoho Cliq is provisioned through the Zoho One Admin Panel in the same way as any other application. Administrators can grant access to individual users or use conditional assignment rules to provision it automatically based on department or role. Once enabled, users launch Cliq from their Zoho One home screen or app launcher without a separate sign-in. Cliq is also available as a mobile app on iOS and Android, keeping team communication accessible on any device.
Cliq integrates with several Zoho applications to bring notifications and data into the flow of conversation. For example, Zoho CRM can send deal and lead updates directly to a Cliq channel, keeping your sales team informed without leaving the chat. Zoho Desk can push ticket notifications into Cliq, and Zoho Projects can post task and milestone updates. This reduces the need to switch between tools to stay informed.
Channels in Cliq can be created for any team, project, or topic. They can be open (visible to everyone in the organisation) or private (by invitation only). Zoho Cliq's bot framework allows you to build or install bots that respond to commands, pull information from other systems, or automate routine notifications. Pre-built bots are available for common Zoho integrations, and custom bots can be developed using Cliq's developer tools.
Zoho Cliq supports external participants through guest access, allowing you to bring clients or contractors into a specific channel without granting them full Zoho One access. This is useful for project-based collaboration or client communication where you want a shared space but do not need the external person to have a full account.