Zoho Commerce Integrations: Payments, Shipping and Zoho Apps

Zoho Commerce Integrations: Payments, Shipping and Zoho Apps

A Zoho Commerce store connects to other services for payments, shipping, marketing, accounts, and stock. This article gives an overview of what is on offer and what to think about when you choose. It replaces an earlier note from March 2019 that only linked to Zoho's help.

What you can connect

Area What Zoho says
Payment gatewaysIntegrations with PayPal, Stripe, Braintree, and many others, to take payments securely. You can also allow offline payment, including cash on delivery.
ShippingShipping rates can be set by shipping zone, with several criteria, and carrier integrations are available. Which carriers apply depends on your country.
TaxesTax can be applied automatically by location. Zoho describes four levels of tax, with product-level tax taking priority over the others.
Zoho appsZoho SalesIQ, Books, Inventory, CRM, Campaigns, and PageSense, among others. Zoho Inventory is one of the most frequently used.
Other categoriesZoho groups its store integrations as shipping carriers, payment gateways, marketing, analytics, accounting and taxes, CRM and stock management, and productivity.
Availability varies. Which payment gateways and shipping carriers you can use depends on your country and data centre, and Zoho adds and removes them over time. Check the list inside your own store before you commit to one.

Connecting to Zoho apps

The point of connecting Zoho apps is to stop re-keying. Stock and orders can stay aligned with Zoho Inventory, customers can flow into Zoho CRM, and accounts into Zoho Books, so your online store becomes part of one system and not a separate island. See Zoho Commerce: What It Is and What It Does for the wider picture.

Choosing well: our advice

This section is our own advice, not Zoho's.

  1. Pick the payment gateway before the store, because it affects fees, payout times, and which payment methods customers see. Compare the fees for your expected order values, not just the headline rate.
  2. Offer the payment methods your customers use. In the UK and Ireland, that usually means cards plus a wallet, such as PayPal.
  3. Test each connection with a real order, and a refund, before you launch.
  4. Decide which system is the master for stock. If you use Zoho Inventory, treat it as the source of truth, and avoid editing quantities in two places.
  5. Check data protection. Each connected service handles customer data, so make sure your privacy notice names the categories of provider you use. This is general guidance and not legal advice.
Need help? As a Zoho Partner serving the UK and Ireland, we can connect your Zoho Commerce store to payment providers, shipping, Zoho Inventory, Zoho Books, and Zoho CRM, and test it end to end. Email zoho@1cloudconsultants.com or raise a support request with 1 Cloud Consultants.