Zia's Email Intelligence, originally released in beta, is now a fully available feature that reads incoming emails and surfaces insights like intent, sentiment, and a summary.
Zia groups emails into positive, negative, or neutral sentiment, letting you prioritise which emails need attention without opening each one individually.
Beyond basic sentiment, Zia now breaks emails down into specific emotions: Happy, Enthusiasm, Gratitude, Trust, Confusion, Discontentment, Frustration, and Neutral, shown inside the email, on the record's related list, in SalesInbox, and on the compose and response screens.
Zia alerts you when a customer sends multiple consecutive emails with negative sentiment, helping you catch a deteriorating relationship early.