Exchange rates in Zoho CRM's Multi-Currency feature can now be updated automatically, a significant change from the original manual-only process.
Multi-Currency lets you record amounts in a customer's local currency while Zoho CRM automatically converts them to your home currency for reports and analytics. Previously, exchange rates had to be entered manually, and each record kept the rate that applied when it was created. As real-world exchange rates moved, those fixed record-level rates didn't update, gradually causing report and analytics data to drift away from actual current values.
You can now choose Automatic or Manual update type for each currency individually. With Automatic selected, Zoho CRM updates the exchange rate itself using data from Open Exchange Rates, at a frequency you choose:
If you want more hands-on control over specific records rather than relying purely on the automatic schedule, users can be granted the Refresh Exchange Rate profile permission. With this enabled, a Refresh icon appears next to the exchange-rate field on a record, letting that user pull the latest rate for that record on demand.
Before this native capability existed, several Zoho Marketplace extensions and custom-built solutions filled this gap, and some remain available if you need a specific data source, such as European Central Bank reference rates, rather than the built-in Open Exchange Rates data.