Zoho CRM Image Upload Field: Limits and Formats

Zoho CRM Image Upload Field

Image Upload is a field type in Zoho CRM that lets a record store a photo, such as a product image or a contact's picture, directly on the record itself.

Current limits

  • File size: Each image uploaded to an Image Upload field is limited to 1 MB.
  • Formats: PNG, JPEG, JPG, GIF, and BMP.
  • Number of fields: Limited to 2 Image Upload fields per module.
If you need larger images: Modern phone cameras routinely produce photos well over 1 MB, which is a common frustration for teams capturing site photos or product images on mobile. If this is a genuine constraint for your team, a File Upload field, which has a higher per-file limit, can be used to store larger images instead, though it displays as a downloadable file rather than an inline image preview.

Uploading via the API

The record photo API, which is separate from custom Image Upload fields, has its own limits: a maximum file size of 10 MB and a maximum resolution of 10 megapixels, and won't accept an upload to a record that's in a Locked state.

Need help? 1 Cloud Consultants can help you choose between Image Upload and File Upload fields for your specific use case, and work around current size limits. Book a discovery call with 1 Cloud Consultants.