Zoho CRM Plus is designed to break down the silos between customer-facing teams. By bringing Sales, Marketing, Customer Support, Social Media, and Analytics into a single interface, CRM Plus equips your organisation to deliver exceptional, consistent experiences throughout the entire customer lifecycle.
Key benefits and included apps
- 360-degree customer view: Unifies sales pipelines, marketing touchpoints, and support ticket history.
- Core apps typically included: Zoho CRM, Zoho Desk, Zoho Campaigns, Zoho Social, Zoho SalesIQ, Zoho Survey, Zoho Projects, and Zoho Analytics.
- Streamlined lead-to-cash: Track customer journeys from initial web visits all the way to closed deals and post-sale support.
Note: CRM Plus is generally the strongest fit once a customer-facing team of a reasonable size is actively using several of these apps together, rather than for a small team that just needs core CRM functionality.