Zoho CRM User Password for Email Integration
There are two passwords required for email integration - one is the Zoho password, the other is the email password. Zoho Admins don't have access to Users passwords, nor do I or Zoho. The primary reason is security to prove that someone did something on the CRM system. If I had your password, I could delete accounts and it would look like you.
What you can do as an Admin is go to Setup (in CRM), Channels, Email, Email Sharing. From there you can see who has enabled Email Integration, If it is Public / Private (this you can change), What domains are excluded (again you can change these) and who the emails are shared with. From this you can send out a gentle mail - Do you need help with Email and Calendar integration?
It is good for the Users to know how to change this as if they have a password reset they would need to change their password in these locations.
Related Articles
Email integration in Zoho CRM - An Overview
Email integration in Zoho CRM - An Overview: https://help.zoho.com/portal/kb/articles/emails-overview Published: March 2019
Zoho CRM Email Integration - Two Factor Authentication (TFA)
If you are trying to integrate your email with Zoho CRM and you use two factor authentication (TFA) on your email, you need to generate an app specific password. This can be done by following these instructions: ...
Zoho Assist and Zoho CRM Integration
Details of the Zoho Assist and Zoho CRM Integration: https://www.zoho.com/assist/help/zohocrm.html?utm_source=zohocrm-contacts-mar2019&utm_medium=email&utm_campaign=ast-newsletter Published: March 2019
Zoho CRM Telephony Integration
For information on Zoho CRM Telephony Integration, visit: https://help.zoho.com/portal/kb/articles/telephony-introduction Published: August 2019
Zoho CRM MailChimp Integration
Utilising the Zoho CRM extension for MailChimp you can synchronise data between the two platforms. https://help.zoho.com/portal/kb/articles/mailchimp-crm-integration#Install_MailChimp Published: February 2019