Zoho CRM Webform A/B Testing

Zoho CRM Webform A/B Testing

Webform A/B Testing, originally released in beta, is now a fully available feature that lets you test different versions of a webform against each other and see which one actually converts better, rather than guessing.

What you can test

Create variants of a form with different fields, calls to action, wording, or colour combinations, and compare their performance directly.

Setting up a test

  • Test Sampling. Specify the percentage of visitors who should participate in the test.
  • Test Ends. Set a duration by date, or end automatically once a visitor limit is reached. The maximum duration is three months.

How a winner is decided

The winning variant is decided by minimum abandonment rate, then highest complete submission rate, with the original form as a tiebreaker. You can still choose to launch a different variant yourself, even after a winner is declared, if you have reasons to prefer it.

Note: A/B Testing only works for webforms hosted in Embed or iFrame format on your website, not other embedding methods.
For general webform capabilities like Spam Detection and CAPTCHA, see our article on New Web Form Features in Zoho CRM.
Need help? 1 Cloud Consultants can help you design and run A/B tests on your webforms to improve lead capture and conversion rates. Book a discovery call with 1 Cloud Consultants.