Zoho Desk Creating Ticket Assignment Rules
Assignment rules help you automatically assign the tickets that are received in your Zoho Desk. The rule based on certain specified conditions can route tickets to the appropriate department and further assign ownership to it. While this makes sense for new tickets, you can also trigger an assignment rule when tickets are updated in your help desk.
Published: February 2019
Related Articles
Creating Ticket Assignment Rules In Zoho Desk
There are scenarios within Zoho Desk that when a ticket is created that you might want to automatically move a ticket to a specific Department or assign it to a specific agent. This can be achieved with Ticket Assignment Rules. For further ...
Zoho Desk Creating Ticket Assignment Rules
Assignment rules help you automatically assign the tickets that are received in your Zoho Desk. The rule based on certain specified conditions can route tickets to the appropriate department and further assign ownership to it. ...
Zoho Desk Creating Workflow Automations
Creating Workflow Automations: https://help.zoho.com/portal/kb/articles/workflow-automations#wf-rules Published: April 2019
Zoho Desk Predefined and Custom Ticket List Views
Zoho Desk Predefined and Custom Ticket List Views: https://help.zoho.com/portal/kb/articles/predefined-and-custom-ticket-list-views Published: April 2019
Zoho Desk Following A Ticket
Following support Zoho Desk tickets keeps you up-to-date of their activities. When you follow Zoho Desk tickets, their email conversations, comments, statuses and other events will populate in your Notification Centre. Details of how to follow Zoho ...