Zoho Desk - Gamification for Community Users
A simple way to engage your user community is to incentivize their participation. Points, levels, badges—though these might not be tangible, they make people feel noticed and appreciated. With Gamescope for Zoho Desk, you can set up these incentives for your user community.
Published: March 2019
Zoho Desk - Manage Helpdesk Users
Help Center (Knowledge Base) users are users who prefer to find solutions by reading through your Knowledge Base articles or the community posts. You can enable or disable access to your Help Center. For further information on how to Manage Helpdesk ...
Zoho Desk optimise your web form with relevant metrics
Zoho Desk optimise your web form with relevant metrics https://help.zoho.com/portal/community/topic/optimize-your-web-form-with-relevant-metrics Published: April 2019
How do I restrict Zoho Desk Knowledge Base to specific groups of Users?
A common scenario we encounter is that a company wants to restrict access to Knowledge Base articles. Historically this could be done using the Agents, Registered Users and All Users. However for some companies this wasn't granular enough. So in 2020 ...
Zoho Desk Handshake Mode
Manual ticket prioritization isn't just an inconvenience, it also takes valuable time away from the important tasks of your help desk. The Zoho Desk Handshake Mode orders your help desk tickets into columns based on customer type in Zoho CRM, ...
Configuring Zoho Desk for JIRA
Configuring Zoho Desk for JIRA https://help.zoho.com/portal/kb/articles/configuring-zoho-desk-for-jira-integration Published: April 2019