Zoho Desk Handshake Mode

Zoho Desk Handshake Mode

Manual ticket prioritization isn't just an inconvenience, it also takes valuable time away from the important tasks of your help desk. The Zoho Desk Handshake Mode orders your help desk tickets into columns based on customer type in Zoho CRM, allowing your support team to focus on support.

Published: March 2019

    • Related Articles

    • Configuring Zoho Desk for JIRA

      Configuring Zoho Desk for JIRA https://help.zoho.com/portal/kb/articles/configuring-zoho-desk-for-jira-integration Published: April 2019
    • Integrating Zoho Desk with Zoho CRM

      How do I integrate between Zoho Desk and Zoho CRM: https://help.zoho.com/portal/kb/articles/integrating-zoho-desk-with-zoho-crm Published: March 2019
    • Zoho Desk Following A Ticket

      Following support Zoho Desk tickets keeps you up-to-date of their activities. When you follow Zoho Desk tickets, their email conversations, comments, statuses and other events will populate in your Notification Centre. Details of how to follow Zoho ...
    • Managing Departments in Zoho Desk

      A company might have multiple teams that manage and respond different types of customer queries. For example you might have a Technical Team for after sales support and an Accounts Team they resolve account queries. In Zoho Desk, these are called ...
    • Zoho Vault and Zoho Desk Integration

      Details of the Zoho Vault and Zoho Desk Integration: https://www.zoho.com/vault/helpdesk-vault-integration.html#Zohodesk Published: March 2019