Zoho Desk - Parent and Child Ticketing

Zoho Desk - Parent and Child Ticketing

January 2024
Availability Zoho Desk Professional and Enterprise Editions
Not released - Early Access On Request

Why you need Zoho Desk Parent Child Ticketing?

When dealing with repetitive tickets on similar topics from various customers or managing multiple sub-tickets under one master ticket for a single customer, it becomes crucial for efficient categorization and simultaneous resolution. Adopting parent-child ticketing streamlines this process, allowing customer service teams to:
  1. Provide quicker resolutions
  2. Save time on related tickets, enabling a focus on critical tasks
  3. Improve coordination among team members

Empower your agents for smarter, faster work.

Utilise the parent-child feature to group multiple tickets on the same issue, ensuring easy organisation. Once the problem is solved, closing the parent ticket automatically closes all associated child tickets. This accelerates ticket resolution, enhancing team efficiency.

Foster collaborative context.

Categorise related tickets as parent or child, allowing agents to address issues systematically with shared context. No ticket is overlooked, ensuring all requests are methodically closed.

Optimise efficiency.

By grouping and closing tickets together, agents save time and address more customer requests. This boosts overall productivity and efficiency for customer service teams.

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