Zoho Desk Predefined and Custom Ticket List Views

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• Creating Ticket Assignment Rules In Zoho Desk

  There are scenarios within Zoho Desk that when a ticket is created that you might want to automatically move a ticket to a specific Department or assign it to a specific agent. This can be achieved with Ticket Assignment Rules. For further ...

• Zoho Desk Creating Ticket Assignment Rules

  Assignment rules help you automatically assign the tickets that are received in your Zoho Desk. The rule based on certain specified conditions can route tickets to the appropriate department and further assign ownership to it.  ...

• Zoho Desk Creating Ticket Assignment Rules

  Assignment rules help you automatically assign the tickets that are received in your Zoho Desk. The rule based on certain specified conditions can route tickets to the appropriate department and further assign ownership to it. While this makes sense ...

• Zoho Desk Following A Ticket

  Following support Zoho Desk tickets keeps you up-to-date of their activities. When you follow Zoho Desk tickets, their email conversations, comments, statuses and other events will populate in your Notification Centre. Details of how to follow Zoho ...

• Zoho Desk Handshake Mode

  Manual ticket prioritization isn't just an inconvenience, it also takes valuable time away from the important tasks of your help desk. The Zoho Desk Handshake Mode orders your help desk tickets into columns based on customer type in Zoho CRM, ...