Shared mailboxes in Zoho Mail let a team manage group communications, such as customer support queries, vendor requests, or sales leads, from one place without passing credentials around. Zoho has now rolled out five updates to them. The one it describes as the most requested is a dedicated Sent folder.
| Update | What it does |
|---|---|
| Dedicated Sent folder | Any message sent with the group address as the sender is now stored in the shared mailbox's own Sent folder. Everyone with access can see outbound team communications. |
| Redesigned layout and unified filter | The layout now mirrors a personal inbox. Archive, Spam, and Trash sit in the left-hand sidebar as dedicated folders, and a single consolidated filter drop-down sorts shared messages. |
| Live delivery status | You can track the delivery status of emails sent from a shared mailbox right after sending, to confirm they reached the recipients. |
| Run Through filter | Existing filter rules can be applied to emails that are already in the mailbox, which makes it easy to organise historical threads. |
| Search across mailboxes | The global search bar finds threads across all your shared mailboxes at once, without choosing a group first. |
Before this change, there was no easy way to tell whether a teammate had already answered an email from the group address. With replies now stored in the shared Sent folder, a team can check before responding, which helps avoid double replies and gaps in customer or vendor conversations.