Zoho MCP provides support to all users of the platform. Whether you have encountered a technical issue, need guidance on a specific feature, or have a general question about the service, the support team is available to help.

What Support Covers

Support is available for all Zoho MCP users and covers the following types of enquiry:

• Platform bugs — issues in the Zoho MCP console that prevent expected functionality from working correctly.
• Usage guidance — help understanding how to configure connections, use tools, or set up workflows within the platform.
• General service queries — questions about Zoho MCP capabilities, availability, or how specific features work.

Support assistance is available whenever you encounter difficulties during platform usage. The team also welcomes feedback about gaps in the documentation, which can be submitted alongside support enquiries.

How to Submit an Effective Support Request

To help the support team resolve your issue as quickly as possible, include the following in your request:

1. A comprehensive problem description. Provide as much relevant context as possible, including which Zoho service is involved, what you are trying to achieve, and what is happening instead.
2. Troubleshooting steps already taken. Detail any actions you have already tried so the team can avoid duplicating your efforts and move straight to further investigation.
3. Step-by-step reproduction instructions. If the issue is reproducible, outline the exact sequence of steps that triggers it, including any specific inputs or configurations involved.
4. Visual evidence. Screenshots or screen recordings that capture the issue are particularly helpful for diagnosing unexpected behaviour or error messages.

How to Contact Support

All support enquiries for Zoho MCP should be sent by email to support@zohomcp.com. This is the primary contact channel for platform-related concerns, usage guidance, and general service questions.