Answer Bot is Zoho SalesIQ's natural language processing chatbot, designed to handle routine visitor questions directly from your existing knowledge base, so operators can focus on the enquiries that genuinely need a human.
Answer Bot draws on your Resources module, meaning Articles, FAQs, and Small Talk content, to simulate a natural conversation with a website visitor. When a visitor asks a question in the chat widget, Answer Bot searches your resources for the best match and replies directly, without needing an operator to step in. A brand automatically gets its own Answer Bot when created, though it stays inactive until you configure it.
The quality of Answer Bot's responses depends entirely on how complete your knowledge base is. Uploading well-written help articles and FAQs is what trains the bot to answer visitor questions accurately.
Answer Bot has expanded well beyond simple keyword matching. You can connect a ChatGPT API key to turn it into a generative AI assistant that stays grounded in your own brand's content using retrieval-augmented generation. Beyond OpenAI specifically, you can now bring your own AI provider, including Anthropic, Google AI, Perplexity, Grok, or even a self-hosted large language model, rather than being tied to a single AI vendor.
Answer Bot can be embedded as a card inside a Zobot built on the Codeless platform, creating a hybrid bot. This lets a structured, rule-based flow handle specific tasks like collecting a visitor's details, while still being ready to answer general FAQs at any point in the conversation using Answer Bot's underlying intelligence.