Widgets bring information from external applications directly into the SalesIQ operator chat window, so an operator can see everything relevant to a conversation without switching between multiple tools.
Without widgets, resolving a customer query often means an operator manually checking several separate applications to build a full picture. A widget instead pulls that data directly into the chat window. For an e-commerce store, this might mean surfacing a visitor's recent orders, loyalty points, membership status, last and next payment date, and login ID, all in one place, with custom buttons to take actions like upgrading or downgrading their plan directly from the widget.
Widgets work in both directions: pulling data from an external application to display in SalesIQ, or pushing data from SalesIQ out to another application, with actionable elements available directly within the widget itself.
A widget is made up of sections, up to five per widget, with each section holding multiple elements such as tables, images, and text, letting you organise different categories of information clearly rather than as one undifferentiated block.
Widgets can be built using SalesIQ Scripts (Deluge), which offers a drag-and-drop interface with syntax suggestions. Two handlers control a widget's behaviour: the Detail Handler configures what's displayed when the widget renders, based on the operator, environment, and conversation context, and the Action Handler defines what happens when someone interacts with an element in the widget, responding with a banner, a form, a section edit, or navigating to another section.
In your SalesIQ dashboard, go to Settings, then Developers, then Widgets, to begin building.