Zoho Service Plus is a dedicated suite built for support excellence and modern customer service teams. It centralises all inbound service channels, including email, live chat, social media, phone, and remote assistance, into a modern service engine.
Key benefits and included apps
- Omnichannel helpdesk: Streamline ticket management, SLA tracking, and customer communication across channels.
- Core apps typically included: Zoho Desk, Zoho Assist, Zoho Lens, Zoho SalesIQ, Zoho Survey, and Zoho Analytics.
- Remote support capabilities: Empowers agents with real-time screen sharing, augmented reality assistance, and automated customer feedback loops.
Note: Service Plus is worth considering once your support team is handling volume across more than one channel and could benefit from tools like remote screen sharing being built in, rather than bought separately.