Zoho Workdrive Sync Issue

If you perceive that there is an issue syncing files between the Zoho Workdrive Desktop app and Zoho Workdrive, there are a number of diagnostics that can be done:

Check that your version of Zoho Workdrive Desktop client is up to date. This can be done by downloading and reinstalling the desktop client: https://www.zoho.com/workdrive/desktop-sync.html

Send Zoho the sync logs from the computer that you perceive not to be syncing with Zoho Workdrive. To send the logs, please follow the steps below: 

1. Right click on Zoho Workdrive sync tray icon and select the settings button.
   
2. Click on the Help and finally select Send Logs.
   

Potentially Zoho will request a screenshare session with you to investigate the problem further.

Please note that there may not be real time syncing if you have located the sync folder on a network drive or external drive and also if you are using Directory Junctions for syncing.

Published: August 2019

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