If files aren't syncing properly between the Zoho WorkDrive Desktop app and Zoho WorkDrive itself, there are several diagnostic steps worth working through before contacting support.
Step 1: Update the Desktop Client
Confirm you're on the latest build of Zoho WorkDrive Desktop Sync. If you're not certain, download and reinstall it fresh from Zoho's official WorkDrive desktop sync page.
Step 2: Check Where the Sync Folder Is Located
Important: Real-time syncing isn't guaranteed if your sync folder is located on a network drive or an external drive, or if you're using Directory Junctions for syncing. Never move the sync folder onto an external hard drive or another cloud storage service, since this can prevent WorkDrive from accessing or syncing your files at all. Keep the sync folder on your computer's local drive in its default location.
Step 3: Rule Out Antivirus or Ransomware Protection
If your antivirus software has a ransomware protection shield covering the drive where your sync folder sits, this can silently block WorkDrive from syncing. Whitelist the WorkDrive Desktop Sync application in your antivirus settings if this applies to you.
Step 4: Check Whether Another Application Has the File Locked
If another application on your computer is holding a file open, WorkDrive can't sync the latest version of it. Quitting the application holding the file should allow syncing to resume.
Step 5: Check File and Folder Permissions (Windows)
A "permission denied" style sync error is often resolved by granting your user account full control over the WorkDrive sync folder. On Windows, this can be done via Command Prompt:
- Close the WorkDrive Sync application.
- Press Windows+R, type cmd, and press Enter to open Command Prompt.
- Run a command in the format: icacls "D:\Zoho WorkDrive (Your Team Name)" /grant "%Username%":(F) /T, replacing the path with your actual sync folder location.
If the Problem Persists: Sending Logs to Zoho
If none of the above resolves it, Zoho's support team will generally need the sync application's logs from the affected computer to investigate further.
- Right-click the Zoho WorkDrive sync tray icon and select the settings button.
- Click Help, then Send Logs.
Zoho may follow up requesting a screen-share session to investigate further, and it's helpful to note the specific file or folder names affected, along with screenshots comparing what you see on the web versus the desktop sync, when reporting the issue.
Need help? 1 Cloud Consultants can help you diagnose and resolve persistent Zoho WorkDrive sync issues across your team's devices.
Book a discovery call with 1 Cloud Consultants.
Related Articles
Desktop Apps for Zoho WorkDrive: Sync and TrueSync
Zoho WorkDrive offers two distinct desktop applications, and it's worth knowing the difference before choosing which one to install. WorkDrive Sync The original desktop client, which fully downloads your WorkDrive files to your local hard drive and ...
Zoho Mail Sync Issues with MS Exchange: Common Fixes
Zoho Mail connects to Microsoft Outlook and mobile devices using Exchange ActiveSync (EAS), letting you two-way sync email, calendar, contacts, tasks, and notes. When this sync misbehaves, the cause is usually one of a small number of known issues. ...
Worked Example: Diagnosing a Stalled Zoho WorkDrive Sync
Sync problems are easier to solve when you follow a consistent routine rather than trying fixes at random. This worked example follows a typical scenario, a shared folder that stops updating on one computer, and shows the order in which to check ...
Zoho Workdrive for GMail
Zoho Workdrive for GMail https://help.zoho.com/portal/kb/zoho-workdrive/integrations/workdrive-for-gmail-add-on Published: July 2019
Troubleshooting Reply Issues in Zoho Desk Mobile App
If you cannot reply to tickets from the Zoho Desk mobile app, you are not alone. Plenty of users run into the same problem, particularly when the reply option appears to be missing or unresponsive. This article works through the likely causes and a ...