The Zoho Zia Agent Store is a catalogue of ready-made AI agents designed to handle common business functions straight out of the box. Rather than building an agent from scratch, you can browse the store, find an agent suited to your needs, and put it to work in your Zia Agents portal within minutes. Most agents in the store are available at no cost.
What the Agent Store Contains
The store holds a growing library of agents covering a wide range of business use cases, including:
- Email sorting and triage
- Lead management and qualification
- Support ticket routing and resolution
- Recruitment screening and coordination
- Content generation and drafting
Each listing displays the agent's capabilities, screenshots of it in action, user ratings, reviews, and information about the vendor or publisher who created it.
Browsing the Agent Store
To find the right agent, you can:
- Browse by category to explore agents grouped by business function.
- Filter by rating to surface the most highly regarded options first.
- Search by keyword to jump straight to agents matching a specific task or topic.
Once you have found a candidate, open its listing to read the full overview before committing. The overview includes what the agent can do, any prerequisites, and reviews from other users who have hired it.
How to Hire an Agent
The hiring process takes only a few steps:
- Navigate to the Agent Store. Open your Zia Agents portal and go to the Agent Store section.
- Browse or search for an agent. Use categories, filters, or the search bar to locate an agent that fits your requirement.
- Review the agent overview. Read the description, check the capability list, and look at any screenshots or reviews provided.
- Click Hire. Select the Hire button on the agent's listing page to begin the onboarding flow.
- Complete the confirmation. Provide any required personal or business details, select the portal where the agent will operate, and accept the terms of service to finalise the hire.
After Hiring: Customising the Agent
Once hired, the agent appears inside your Zia Agents portal and is ready to operate. At this point you can extend and refine it to suit your specific environment:
- Add a Knowledge Base to give the agent access to your internal documentation, FAQs, or product data.
- Configure guardrails to define boundaries around what the agent is permitted to do or say.
- Modify connected tools to adjust which integrations or actions the agent can invoke.
Note: The core agent instructions and role definition set by the vendor are not visible or editable after hiring. These are controlled by the publisher to maintain the integrity of the agent's design.
Need help? 1 Cloud Consultants can help you identify the right pre-built agents for your business and configure them to work seamlessly within your Zoho environment.
Book a discovery call with 1 Cloud Consultants, your Zoho AI Consultancy partner.