Zoho Zia Agents uses a role-based access control system to determine what each user can see and do within the platform. There are four fixed roles, each carrying a predefined set of permissions. These roles cannot be customised, and it is not possible to create new ones. Every user in the organisation is assigned to exactly one of these roles when they are invited.

The Four Roles

Super Admin

Super Admin has unrestricted access across the entire platform. This includes the ability to create, edit, delete, and deploy agents, knowledge bases, tools, and workflows. Super Admins can also manage users and billing, configure integrations, view secret key values, and make changes to the organisation itself, including deleting it. This role is reserved for those who need full control and administrative responsibility.

Admin

Admin users have capabilities that closely match the Super Admin for day-to-day operations. They can manage agents, workflows, users, and integrations, and they can deploy agents and workflows to production. The key distinction is that Admins cannot alter or delete the organisation itself. They also have access to billing and can view secret key values.

Collaborator

The Collaborator role is designed for team members who actively work on building and testing agents but are not responsible for releasing them. Collaborators can create, edit, test, and run agents and workflows, but they cannot deploy them to production. They also have no access to billing, user management, or integration settings, and secret key values are hidden from this role.

Viewer

Viewer is a read-only role. Users with this role can see the shared resources they have been given access to, but they cannot create, edit, or execute anything. This role is appropriate for stakeholders who need visibility into agent configurations or outputs without the ability to make changes.

Permission Summary