What’s New In Zoho
Manage Your LLMs with Model-Level Configuration Based on Cost, Performance, and Capability
Building on Zoho Key Service (ZKS) in Zoho CRM, which let you configure LLMs at the vendor level, Zoho has introduced Manage Models. This lets you go one level deeper and configure LLMs at the model level, with a centralised LLM models section where ...
Arattai Is Now a Business Messaging Channel in Zoho CRM
Zoho CRM now supports Arattai as a business messaging channel, found under Setup, then Channels, then Business Messaging, alongside WhatsApp and LINE. Early access: Currently available in the India data centre, enabled for partners and their demo ...
The Audit Trail Feature Has Been Significantly Enhanced in Zoho Creator
Zoho Creator's Audit Trail feature has been significantly enhanced, expanding its scope to give a more complete picture of activity across your applications. What was once a simple record-and-report log is now a full-fledged auditing system built for ...
Now Switch Between Modules in a Click, Without Leaving Setup
Switching between modules within Modules and Fields used to mean clicking the small back button to leave the module you were in before you could open another. Zoho CRM has removed that step: you can now switch between modules in a click, without ...
Zoho TouchPoint: Now Available in Your Zoho One Subscription
Zoho TouchPoint is now available in Zoho One, letting your team turn every business card, QR code, and email signature into a trackable path back to Zoho CRM. Every handshake, event scan, and email reply is a chance to start a conversation, but most ...
Give Users the Right Access with the New Zoho MCP and Zia Permissions
Zoho CRM now gives administrators more control over how users access CRM data and perform actions through Zoho MCP and Zia Agents. Two new permissions have been added under Developer Permissions: API Access for Zoho MCP and API Access for Zia Agents. ...
Announcing Zoho POS Global Edition: Early Access for Partners and Customers
Zoho POS Global Edition went live for partners and customers on 28 September 2026, opening early access. It extends Zoho POS to all countries that don't have a dedicated country edition, with the exception of France, Spain, Vatican City, and ...
Take Action on Detected Duplicate Images Directly Within the Record
Zoho CRM's duplicate image detection has been enhanced so you can act on a suspected duplicate directly within the record. Previously the system only alerted you to potential duplicate images, leaving you to sort them out manually. Now you can merge ...
Introducing Zoho Key Service: A Simpler Way to Access LLMs Without API Keys
Zoho has brought Zoho Key Service (ZKS) to Zoho CRM, a simpler way for organisations to use third-party large language models. You can now access OpenAI and Anthropic models without managing external API keys or handling third-party billing. Zoho ...
FSM Is Now Available in Zoho Service Plus
Zoho Service Plus now includes field service management, with Zoho FSM added to the platform. When a support issue needs a technician on site, the agent raises a work order from the ticket window, and the whole journey from first request to final ...
Territory-Bound User Selection: A New Permission for Zoho CRM
As organisations grow, many divide their operations and workforce into territories and sub-territories, so that CRM shows people only the records and data belonging to their own area. There has been a gap in this model, however: when records are ...
Introducing AI Governance: Control What Field Data LLMs Can Access in Zoho CRM
When an LLM reads a lead record, it doesn't stop at the name and company alone; it reads every field on that record, including revenue, phone number, and home address, unless told not to. Zoho CRM has introduced AI Governance to answer exactly this ...
The History of Zoho CPaaS: TransMail, ZeptoMail, and Beyond
Zoho CPaaS has an unusually long history for what looks, on the surface, like a brand-new product. It's actually the third name for the same underlying transactional communication infrastructure, evolving from an internal Zoho tool into a full ...
ZeptoMail Is Now Zoho CPaaS
For years, Zoho ZeptoMail has been the transactional email platform developers and businesses relied on for password resets, order confirmations, shipping alerts, OTPs, and other messages that keep a product running every minute of the day. ZeptoMail ...
Zoho Apptics: Now Available in Your Zoho One Subscription
Zoho Apptics is now available as part of Zoho One, bringing app analytics, crash reporting, performance monitoring, user engagement, feedback, and app store insights into the Zoho One experience. What Is Zoho Apptics? Zoho Apptics is a ...
Introducing Pages in Zoho CRM: A Unified Way to Build and Manage Views
As a CRM grows, managing its views gets more complex. List views, Detail Views, and Web Tabs span different modules, each with its own configuration and access settings, making basic admin questions, what views exist, who can access each one, which ...
Zia Chat: Zoho's New Conversational AI Across Every Zoho App
Zoho has announced Zia Chat, described as an AI built for frictionless work. The idea behind it is straightforward: most people running a business on Zoho end up hopping between separate apps such as CRM, Desk, Books and Projects to build a full ...
Zoho's Foray into Vertical SaaS
Zoho has built one of the broadest horizontal business software portfolios for more than 20 years, but the needs of most businesses extend beyond what generic software can provide. Every industry operates differently, with its own regulations, ...
Introducing Zia Chat: AI for Frictionless Work
Zoho has introduced Zia Chat, described as an AI for frictionless work, a single conversational interface that pulls information, context, and actions across every Zoho app a user is authorised to access. The Problem It's Aimed At Business context is ...
Introducing Applets in CRM: Turn Your Ideas into a Live Experience
Zoho CRM has introduced Applets, an AI-powered mini app builder living directly inside CRM. Rather than briefing a developer or waiting on an IT ticket, you describe what you want to build in plain language, and Applets turns that description into a ...
Introducing Native Agents: Configure Your CRM with Natural Language
Configuring your CRM just got considerably faster. Zoho CRM has introduced native agents that configure settings using natural language, letting you describe what you need rather than navigating multiple screens to build it manually. Five New ...
Send SMS and WhatsApp Notifications from Wizard Button Actions
Wizards in Zoho CRM can now send notifications through WhatsApp and SMS directly via button actions, letting you reach mobile-first stakeholders who might otherwise miss an email entirely. What's New WhatsApp notification action block. Add a Send ...
Introducing Zoho's Proprietary Call Transcription Engine
Zoho CRM now uses Zoho's own proprietary call transcription engine, giving a faster, more native way to capture and access customer conversations in text, directly within CRM. What This Means Zoho's transcription engine is now the default ...
Introducing PRM: Build, Manage, and Scale Your Partner Ecosystem
Growing a partner ecosystem is a good problem to have, but what starts as a handful of partners can quickly turn into a maze of spreadsheets, emails, and disconnected processes. Zoho CRM has introduced Partner Relationship Management (PRM), bringing ...
Zoho Recruit Product Updates
Zoho Recruit has rolled out a substantial set of feature updates spanning resume templates, approval automation, offer negotiation, hiring pipelines, career site tracking, and more. 1. Advanced Formatted Resume Templates for Applications Advanced ...