Zoho Campaigns
Zoho Campaigns: Thresholds for Bounces, Complaints, Unsubscribes, and Spam Traps
Zoho Campaigns enforces specific, hard thresholds on bounce rates, spam complaints, unsubscribes, and spam trap hits. Exceeding these isn't just a warning; Zoho reserves the right to terminate your account without prior notification, so it's worth ...
Zoho Campaigns: Which Contacts Can You Email or Text?
One of the most common points of confusion with Zoho Campaigns is exactly which contacts you're allowed to email or text. Zoho operates a consent-only platform, meaning it isn't enough for an address to simply exist on a list somewhere; you need to ...
Zoho Campaigns Terms of Use Update (September 2026)
Zoho has updated the Zoho Campaigns Terms of Use, with the update last made on 3 September 2026 and taking effect on 7 October 2026. Continuing to use Zoho Campaigns after that date means you're accepting the revised terms, so it's worth ...
Zoho Campaigns Character Limits
Zoho Campaigns enforces character limits and restricts certain special characters on several campaign fields, to keep your campaigns compatible across email clients and deliverability systems. Character limits and restricted characters Field ...
Zoho Campaigns One-Click Unsubscribe
One-Click Unsubscribe adds a mandatory, standardised unsubscribe option to the header of your mass emails, separate from any custom unsubscribe link you have in the email body. Why this exists Google and Yahoo now require bulk senders to provide a ...
How to Verify SPF and DKIM Have Been Set Up Correctly
Once you've published SPF and DKIM records for your Zoho Campaigns sender domain, you'll want to confirm they're actually verified and working correctly before relying on them. Verifying inside Zoho Campaigns Open Domain Authentication. Go to ...
What the Google Analytics Integration Tracks in Zoho Campaigns
The Google Analytics integration in Zoho Campaigns tracks how your email campaigns drive traffic and behaviour on your website, once a recipient clicks through from your email. What it tracks Once enabled and set up on a campaign, links in your email ...
Email Marketing to Group Email Addresses in Zoho Campaigns
Zoho Campaigns does not allow you to import or send marketing emails to role or group email addresses, such as admin@, all@, info@, or billing@, as part of your standard mailing lists. Why this restriction exists A role or group address delivers to a ...
Zoho Campaigns Sender Address
A sender address in Zoho Campaigns is the email address your recipients see as the campaign's origin, and it needs to be verified before you can use it. Managing multiple sender addresses You can add and verify up to 5 sender addresses under ...
Zoho Campaigns: How to Authenticate My Domain
Authenticating your domain in Zoho Campaigns means setting up SPF and DKIM records, which confirms to receiving mail servers that you're genuinely authorised to send from your domain. For the full step-by-step process and current troubleshooting, see ...
Zoho Campaigns: Set Up Sync with Zoho CRM
Setting up sync between Zoho Campaigns and Zoho CRM lets Leads and Contacts flow automatically into your mailing lists, keeping your marketing data aligned with your sales data without manual exporting and importing. Before you start A Standard Admin ...
Zoho Campaigns List Segmentation
List Segmentation lets you carve a mailing list into dynamic sub-groups based on criteria you define, so you can target campaigns to exactly the contacts most likely to respond, rather than emailing an entire list uniformly. How to create a segment ...
Zoho Campaigns GDPR Settings
GDPR Settings in Zoho Campaigns is where you configure how your organisation handles data processing for EU-based subscribers. Where to find it Go to Settings, then General, then GDPR, to choose your email marketing type (Permission-based, ...
Zoho Campaigns: Creating a Consent Email
A consent email in Zoho Campaigns is a message you send to obtain explicit permission from a subscriber for a specific processing purpose, where Consent is your chosen lawful basis. How to create one Set your lawful basis to Consent. In GDPR ...
Zoho Campaigns Manage Consent
Manage Consent lets you track and manage each subscriber's consent status, so you have a clear record of who has actually agreed to receive marketing under a Consent-based lawful basis. What you can see and do View which subscribers have given ...
Zoho Campaigns Imprint Information
Zoho Campaigns requires the Imprint Information merge tag to be included in every email you send, providing recipients with details about who is legally responsible for the communication. What must be included The name of your authorised ...
Zoho Campaigns Deliverability Guide
Getting your emails delivered is the foundation everything else in email marketing depends on. No amount of great content or design matters if your emails never reach the inbox. The core of deliverability: sender reputation Mailbox providers like ...
Zoho Campaigns GDPR
Zoho Campaigns includes a set of built-in features specifically designed to help you comply with GDPR when running email marketing to EU-based subscribers. Double opt-in Anyone submitting their details through a sign-up form receives a confirmation ...
Zoho Campaigns Reply Tracking
Reply Tracking keeps a record of replies your contacts send back to your email campaigns, viewable directly within Zoho Campaigns rather than needing to check a separate inbox. How it works When enabled, a system-generated alphanumeric email address ...
Why Can't I Use Automation in Zoho Campaigns?
If you can't access Automation features in Zoho Campaigns, it's usually down to one of two things: your current plan doesn't include it, or the more advanced automation capability you're looking for has actually moved to a separate product, Zoho ...
Is There a Limit on Segments per List in Zoho Campaigns?
There isn't a fixed cap on the number of segments you can create on a list in Zoho Campaigns, and there's also no limit on the number of lists you can create in the first place. Segments versus lists A list is a static group of contacts that stays ...
Is There a Limit to How Many Fields Can Be Synced Between Zoho CRM and Zoho Campaigns?
This has changed since the original CRM integration model. Zoho Campaigns has moved to a new CRM integration model that changes how syncing and field mapping work. What changed with the new integration model Only one Zoho Campaigns account per ...
Are Unsubscribes Counted as Part of My Subscription in Zoho Campaigns?
Unlike hard-bounced contacts, which are automatically excluded from your subscription's contact count, unsubscribed contacts generally do still count towards your Zoho Campaigns subscription plan limit, since the record itself remains valid, it's ...
Are Hard Bounces Counted as Part of My Subscription in Zoho Campaigns?
No, contacts who have hard bounced do not count towards your Zoho Campaigns subscription plan's contact limit. What happens to a hard-bounced contact Once a contact hard bounces, they're automatically removed from your active contacts and moved to a ...
Zoho Campaigns Contacts Doesn't Match Zoho CRM Contacts Count
If your Zoho Campaigns contact count doesn't match your Zoho CRM Contacts (or Leads) count, this is usually explained by one or more of the following, rather than a sync bug. Common reasons for a mismatch Missing or invalid email addresses. A CRM ...
How to Capture Hard Bounces in Zoho Campaigns Inside Zoho CRM
If your Zoho CRM is integrated with Zoho Campaigns, bounce status from your campaigns is captured directly on the relevant record in Zoho CRM, with hard and soft bounces shown separately rather than a single generic "Bounced" status. Where bounce ...
Hard Bounce and Soft Bounce
When an email you send bounces, Zoho Campaigns categorises it as either a hard bounce or a soft bounce, based on the error code your recipient's mail server returns. Hard bounces A hard bounce is a permanent delivery failure, typically carrying a ...
Why Does Zoho Campaigns Social Integration Drop the LinkedIn Connection?
If your LinkedIn connection in Zoho Campaigns keeps dropping, this is a known, ongoing behaviour tied to how LinkedIn issues access tokens, rather than a fault specific to your account. Why this happens LinkedIn issues access tokens with a fixed ...
How Do You Verify an Email Address in Zoho Campaigns?
Before you can send a campaign from an email address in Zoho Campaigns, that address needs to be verified, confirming you genuinely own it. How to verify a sender address Add the address. Go to Settings, then Manage Senders under Deliverability, and ...
Do You Need a Paid Version of Zoho Campaigns to Integrate with Zoho CRM?
No, syncing Zoho Campaigns with Zoho CRM does not require the top-tier Zoho Campaigns plan, but it does require both applications to be on paid tiers and specific roles to be in place. What's required A Standard Admin role in Zoho Campaigns An ...