Zoho Desk
Zoho Desk Integration With Zoho Meeting
May 2024 With the new integration between Zoho Meeting and Zoho Desk, scheduling and starting meetings directly within the ticketing interface is now effortless, eliminating the need to switch between different platforms. This integration enables ...
Zoho Desk - Parent and Child Ticketing
January 2024 Availability Zoho Desk Professional and Enterprise Editions Not released - Early Access On Request Why you need Zoho Desk Parent Child Ticketing? When dealing with repetitive tickets on similar topics from various customers or managing ...
Zoho Desk - Manage Helpdesk Users
Help Center (Knowledge Base) users are users who prefer to find solutions by reading through your Knowledge Base articles or the community posts. You can enable or disable access to your Help Center. For further information on how to Manage Helpdesk ...
How many Departments can you have in Zoho Desk?
How many Departments can you have in Zoho Desk? For the Professional Edition it is only 10 whereas for the Enterprise edition it is Unlimited. Published: February 2020
Creating Ticket Assignment Rules In Zoho Desk
There are scenarios within Zoho Desk that when a ticket is created that you might want to automatically move a ticket to a specific Department or assign it to a specific agent. This can be achieved with Ticket Assignment Rules. For further ...
How do I restrict Zoho Desk Knowledge Base to specific groups of Users?
A common scenario we encounter is that a company wants to restrict access to Knowledge Base articles. Historically this could be done using the Agents, Registered Users and All Users. However for some companies this wasn't granular enough. So in 2020 ...
Zoho Desk Following A Ticket
Following support Zoho Desk tickets keeps you up-to-date of their activities. When you follow Zoho Desk tickets, their email conversations, comments, statuses and other events will populate in your Notification Centre. Details of how to follow Zoho ...
Configuring Zoho Desk for JIRA
Configuring Zoho Desk for JIRA https://help.zoho.com/portal/kb/articles/configuring-zoho-desk-for-jira-integration Published: April 2019
Zoho Desk Setting up Customer Happiness Rating
Setting up Customer Happiness Rating https://help.zoho.com/portal/kb/articles/setting-up-customer-happiness-rating Published: April 2019
Zoho Desk Tracking Web Form Analytics using Zoho PageSense Integration
Zoho Desk Tracking Web Form Analytics using Zoho PageSense Integration https://help.zoho.com/portal/kb/articles/tracking-form-analytics-using-pagesense-integration Published: April 2019
Zoho Desk optimise your web form with relevant metrics
Zoho Desk optimise your web form with relevant metrics https://help.zoho.com/portal/community/topic/optimize-your-web-form-with-relevant-metrics Published: April 2019
Zoho Desk Creating Workflow Automations
Creating Workflow Automations: https://help.zoho.com/portal/kb/articles/workflow-automations#wf-rules Published: April 2019
Zoho Desk Predefined and Custom Ticket List Views
Zoho Desk Predefined and Custom Ticket List Views: https://help.zoho.com/portal/kb/articles/predefined-and-custom-ticket-list-views Published: April 2019
Sending outbound emails from Zoho Desk
There are times where you want to raise a Ticket, and email a customer the fact that you have created a Ticket for them. The Send as email feature enables you to do just that, allowing you to reach out to your customers by sending outbound emails. As ...
Zoho Vault and Zoho Desk Integration
Details of the Zoho Vault and Zoho Desk Integration: https://www.zoho.com/vault/helpdesk-vault-integration.html#Zohodesk Published: March 2019
Zoho Desk How To Spawn or Split a Ticket
At times a customer can place multiple questions on a single ticket and you would prefer to manage each question as a separate query. Or a customer replies to an existing Ticket but with a completely different question. The way to manage these ...
Zoho Desk - Gamification for Community Users
A simple way to engage your user community is to incentivize their participation. Points, levels, badges—though these might not be tangible, they make people feel noticed and appreciated. With Gamescope for Zoho Desk, you can set up these incentives ...
Integrating Zoho Desk with Zoho CRM
How do I integrate between Zoho Desk and Zoho CRM: https://help.zoho.com/portal/kb/articles/integrating-zoho-desk-with-zoho-crm Published: March 2019
Zoho Desk Service Level Agreements (SLAs)
Zoho Desk allows you to create contracts with a customizable date for commencement and expiry, along with alerts that will keep you notified about their expiry. It helps you to serve different customers differently and thereby improve customer ...
Zoho Desk Creating Ticket Assignment Rules
Assignment rules help you automatically assign the tickets that are received in your Zoho Desk. The rule based on certain specified conditions can route tickets to the appropriate department and further assign ownership to it. ...
Zoho Desk Handshake Mode
Manual ticket prioritization isn't just an inconvenience, it also takes valuable time away from the important tasks of your help desk. The Zoho Desk Handshake Mode orders your help desk tickets into columns based on customer type in Zoho CRM, ...
Zoho Desk Creating Ticket Assignment Rules
Assignment rules help you automatically assign the tickets that are received in your Zoho Desk. The rule based on certain specified conditions can route tickets to the appropriate department and further assign ownership to it. While this makes sense ...
Managing Departments in Zoho Desk
A company might have multiple teams that manage and respond different types of customer queries. For example you might have a Technical Team for after sales support and an Accounts Team they resolve account queries. In Zoho Desk, these are called ...