Zoho SalesIQ
Building an After-Hours Lead Capture Zobot: A Zoho SalesIQ Use Case
A common problem for growing service businesses is that their website chat widget only works while an operator is online. Once the team logs off for the evening, a genuinely interested visitor is left staring at an offline message instead of being ...
Flutter Mobile SDK Guide
Mobilisten is Zoho SalesIQ's mobile SDK, and a Flutter plugin lets you embed live chat and visitor tracking inside a Flutter app covering both iOS and Android from a single codebase. Requirements Android. Minimum SDK version 21 (Android 5.0), Compile ...
Cordova Mobile SDK Guide
Mobilisten is Zoho SalesIQ's mobile SDK, and a Cordova plugin lets you embed live chat and visitor tracking inside a Cordova (or Ionic) mobile application covering both iOS and Android from a single codebase. Step 1: Generate your App and Access keys ...
React Native Mobile SDK Guide
Mobilisten is Zoho SalesIQ's mobile SDK, and a dedicated React Native package lets you embed live chat, voice calls, and visitor tracking in a cross-platform React Native app covering both iOS and Android. Requirements iOS. Minimum deployment target ...
Android Mobile SDK Guide
Mobilisten is Zoho SalesIQ's mobile SDK, letting you embed live chat, voice calls, and visitor tracking directly inside your Android app. Requirements A Compile SDK Version of 34 (Android 14) and the INTERNET permission are required. Step 1: Add the ...
iOS Mobile SDK Guide
Mobilisten is Zoho SalesIQ's mobile SDK, letting you embed live chat, voice calls, and visitor tracking directly inside your own iOS app. Requirement: The iOS SDK currently requires iOS 13 or above as your minimum deployment target. Step 1: Generate ...
Zoho SalesIQ Form Controllers
Form Controllers add customisable, interactive forms to widgets inside Zoho SalesIQ, letting operators collect structured data or take further action directly from within the chat window. How forms fit into widgets A widget's Action Handler can ...
Zoho SalesIQ Widgets
Widgets bring information from external applications directly into the SalesIQ operator chat window, so an operator can see everything relevant to a conversation without switching between multiple tools. Why widgets are useful Without widgets, ...
Zoho SalesIQ Workflows
SalesIQ Workflows let you react automatically to events happening inside your portal, triggering an action the moment a specific event occurs and matches your configured rules. Modules you can build workflows around Workflows can track changes across ...
Zoho SalesIQ REST API v2
Zoho SalesIQ's REST APIs let third-party applications connect with your SalesIQ portal to read and manage data such as operators, conversations, feedback, and articles. Two versions are currently documented, v2 being the current one to build against. ...
Zoho SalesIQ JavaScript APIs
Zoho SalesIQ's JavaScript APIs let you customise chat widget behaviour beyond what the standard dashboard settings offer, giving developers fine-grained control over the visitor experience. How to use them Pick the JavaScript API you need and paste ...
FAQs: Zobots
These are the most common practical questions about setting up and configuring a Zobot in Zoho SalesIQ. Building and deploying How do I create a Zobot? From Settings, then Bot, then Zobot, give the bot a name, and choose a platform: Codeless Bot ...
Zobot Changelog
Zoho SalesIQ's Zobot platform has picked up a steady stream of new capabilities over time. Here are some of the more significant additions worth knowing about if you built a bot a while ago and haven't checked in since. AI and language capabilities ...
Zobot Troubleshooting: Common Errors in the Scripts Bot Platform
When building a Zobot on the SalesIQ Scripts platform, errors generally fall into one of two categories: those that stop you saving the script, and those that occur once the bot is actually running. Save errors A save error prevents your script from ...
Zobot Templates for Different Industries and Businesses
Rather than building a Zobot entirely from scratch, Zoho SalesIQ provides a gallery of ready-made templates covering different industries and common business functions, letting you get a working bot live in minutes with only minor edits. How ...
Plugs for the Codeless Bot Builder
Plugs let you build custom, reusable actions for the Codeless bot builder in Zoho SalesIQ, extending what the standard blocks can do to include your own business logic and third-party integrations. What a plug does A plug takes information collected ...
Scripts and Third-Party Bot Builder Guide
Beyond the Codeless bot builder, Zoho SalesIQ offers several other platforms for building a Zobot, ranging from Zoho's own scripting language to established third-party AI platforms. SalesIQ Scripts (Deluge) SalesIQ Scripts uses Deluge, Zoho's ...
Zoho SalesIQ Answer Bot Guide
Answer Bot is Zoho SalesIQ's natural language processing chatbot, designed to handle routine visitor questions directly from your existing knowledge base, so operators can focus on the enquiries that genuinely need a human. How it works Answer Bot ...
What Is the Codeless Bot Builder?
The Codeless bot builder is one of three native bot-building platforms inside Zoho SalesIQ, designed specifically for people without coding experience. How it works Rather than writing scripts, you build a rule-based chatbot by dragging and dropping ...
Zoho SalesIQ FAQs
This covers the most common questions about Zoho SalesIQ, grouped by administrator setup, day-to-day operator use, and chatbots. Administrator questions What is Zoho SalesIQ, and who uses it? Zoho SalesIQ is a live chat and visitor analytics platform ...
Zoho SalesIQ Admin Implementation Checklist
Rolling out Zoho SalesIQ properly involves more than just adding the chat widget to your website. This checklist covers the full set of steps worth working through for a genuinely effective implementation. Core setup Enable visitor tracking and live ...
Zoho SalesIQ Integration Guide
Zoho SalesIQ connects to a wide range of Zoho apps and external platforms, letting you bring visitor and chat data into the tools your marketing, sales, and support teams already use. Zoho apps Zoho Analytics. Analyse visitor data to identify leads ...
Zoho SalesIQ: Facebook Messenger Channel Integration
This has changed since it was first documented. The old approach, embedding a Facebook Page Plugin live chat widget that required at least 2,000 page followers, has been replaced by a Facebook Messenger channel integration, with no follower count ...
Zoho SalesIQ Bot: Sample Scripts
Zoho SalesIQ provides a library of downloadable sample scripts for the SalesIQ Scripts (Deluge) bot platform, organised by use case and industry, giving you working code to adapt rather than starting entirely from scratch. Categories of Sample ...
Zoho SalesIQ: Viewing Visitor Information
Zoho SalesIQ gives you detailed information about each visitor to your website, including their name, when they first visited, their behaviour, interests, CRM information, visit history, and actions taken, giving your team a clear picture of who's on ...
Zoho SalesIQ: Lead Score
Lead Score is a score visitors earn based on their activity during a visit to your website. Setting rules to score visitors based on their actions gives you a clear, automated way to understand who's genuinely interested and who's just browsing, ...
Zoho SalesIQ: Tracking Reports
The Reports module in Zoho SalesIQ gives you a complete overview of your live chat operation, covering both visitor behaviour and operator performance, accessible from Reports in the left-hand navigation. The Four Sections Overview. A dashboard ...
How Can I Make SalesIQ Offline Outside Working Hours?
Yes, this is achieved by setting up Business Hours in Zoho SalesIQ, which controls when your chat widget shows as online versus offline to visitors on your site. Setting Up Business Hours From your SalesIQ dashboard, go to Settings, then Brands, and ...