The timeline on a Zoho CRM record now shows history going back up to 3 years, a substantial increase on the shorter windows it used to be limited to.
Note: This limit has changed more than once. It was originally 180 days, later extended to 6 months, and was rolled out to all customers across every edition and data centre at its current 3-year window by January 2025. If you're reading this a while after that, it's worth double-checking Zoho's current documentation in case it has changed again.
Why this matters
A longer timeline window is particularly useful for tracking activity across longer sales cycles, getting a fuller picture of a record's history at a glance, supporting compliance requirements, and making audits easier, since you're no longer limited to a narrow recent slice of a record's activity.
Other timeline improvements
Alongside the extended date range, the timeline also picked up the ability to add notes directly against timeline events, filter which events are shown, and see email status directly from the timeline itself. See our articles on the New Enhanced Timeline and the New Timeline Interactions Tab for more detail on these.
Need help? 1 Cloud Consultants can help you make the most of Zoho CRM's timeline and interactions features for tracking customer history and supporting audits.
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