If you're setting up the free SSL certificate for a custom domain on Zoho LandingPage, it's worth understanding both the normal timeline and a specific scenario, Cloudflare's proxy, that can plausibly get in the way.
How the Free SSL Certificate Works
Zoho LandingPage issues a free SSL certificate for your custom domain through Let's Encrypt, and this can take up to an hour to actually show as active on your domain once requested. Some delay is entirely normal; don't assume something has failed just because it isn't instant.
If You're on Cloudflare with the Proxy Enabled
Reasoning, not a documented Zoho fact: A proxied Cloudflare record (the orange cloud icon) puts Cloudflare's own certificate and edge network in front of Zoho's servers, which is the kind of setup that can plausibly interfere with Let's Encrypt actually issuing and validating a certificate for your domain. We don't have a Zoho source explicitly confirming this is the cause; this is inference based on how Cloudflare's proxy and Let's Encrypt's validation process generally interact, not a confirmed diagnosis. Treat it as a reasonable hypothesis to test, not a guaranteed explanation.
What to Try
- Temporarily disable the Cloudflare proxy (switch the orange cloud to grey/DNS-only) on the relevant DNS record.
- Wait for Cloudflare's DNS change to propagate, then request or re-check the SSL certificate on your LandingPage domain.
- Once the certificate is confirmed active, it's generally safe to re-enable the Cloudflare proxy afterwards for its usual DDoS and security protection.
This is the same underlying mechanism behind Cloudflare's proxy interfering with domain verification itself; see our article on
verifying a custom domain in Zoho LandingPage for the verification-stage version of this same Cloudflare gotcha.
If This Doesn't Resolve It
Since this specific SSL-issuance explanation isn't confirmed by Zoho directly, if disabling the proxy doesn't resolve a certificate issue, contact support@zoholandingpage.com with the specific error or status shown, rather than assuming the Cloudflare proxy is definitely the cause.
Need help? 1 Cloud Consultants can help you get SSL working correctly on your Zoho LandingPage custom domain, including working through Cloudflare-related complications.
Book a discovery call with 1 Cloud Consultants.