For our full, current answer on Zoho's support policy, including uptime SLA, response time commitments, and the advantage of raising an issue through your Zoho Partner, see our article on What Is Zoho's Support Policy?
Need help? If you're experiencing an issue with any Zoho product, contact 1 Cloud Consultants first; raising it through us as your Zoho Partner may get you a faster resolution than raising it directly.
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