Zoho SalesIQ provides a library of downloadable sample scripts for the SalesIQ Scripts (Deluge) bot platform, organised by use case and industry, giving you working code to adapt rather than starting entirely from scratch.

Categories of Sample Scripts Available

• Sales bots. Filter genuine prospects from junk leads, support existing customers, and handle the repetitive parts of the sales conversation.
• Conversation routing. Let visitors ask to be transferred to a specific representative or department at any point in the chat, and automatically create a Zoho Desk ticket for customers reporting an issue, keeping them updated on its status.
• Q&A bots. Capture a prospect's name and email to create a Lead in Zoho CRM, while also creating Desk tickets for support issues.
• Industry-specific bots. Ready-made examples for automotive marketplaces (showcasing inventory, roadside assistance) and real estate (engaging and nurturing buyers and sellers).

Understanding the Four Script Handlers

Every sample script is built around the same four handlers used in SalesIQ Scripts generally:

• Trigger handler. Fires a custom message when a visitor matches your configured trigger criteria.
• Message handler. Fires when a visitor initiates chat directly, analysing their message and checking for an existing context.
• Context handler. Collects multiple inputs across a question-and-answer style exchange to perform a single action, such as booking an appointment.
• Failure handler. Runs if another handler fails; without one configured, the chat is simply forwarded to department operators as a fallback.

Using a Sample Script

1. Go to Settings, then Bot, then Zobot, and click Add.
2. Name the bot, choose SalesIQ Scripts as the platform, and select your brand.
3. Choose the department, set trigger criteria, and configure business hours and operator handoff.
4. Copy the sample script code into each relevant handler (Trigger, Message, Context).
5. Save and publish each handler individually, then publish the bot.