Knowledge & Concepts
Deluge, Code, Scripting, Functions: It's All the Same Thing
If you've spoken to us, or to Zoho, about customising your setup beyond what the standard settings allow, you've probably heard several different words thrown around: Deluge, code, scripting, functions. The good news is that in a Zoho context, these ...
We Can't Always Integrate
"Can you just connect it to Zoho?" is one of the most common questions we get asked, and the honest answer is: sometimes, but not always. Here's why. The API may not exist, or may not do what you need As covered in our article on what an API is, an ...
Automation 101: An Introduction
"Automation" and "automated system" get used constantly, often without much clarity about what's actually meant. This article is a short introduction to thinking about automation properly before diving into building anything in Zoho. Define it ...
It's Not Always Zoho!
This is one of the most useful mindsets to bring to troubleshooting anything in a connected system: just because a problem shows up in Zoho doesn't mean Zoho is where the problem actually started. Why this happens Once you connect Zoho to other ...
Permissions: Why Access Should Match What People Actually Need
This isn't meant to be a deep dive into Zoho's roles and profiles, just a straightforward introduction to a principle worth keeping in mind whenever you're setting anyone up in Zoho: only give people access to what they actually need. What are ...
What Are SPF, DKIM and DMARC, and Why Do They Matter?
These three sit right at the heart of email deliverability, and they get thrown around constantly without much explanation. None of them are Zoho features as such, they're internet-wide standards, but getting them right has a direct effect on how ...
Email Deliverability 101
You've done everything right in Zoho, written a great email, set up the campaign properly, and hit send, only for it to land in someone's spam folder or never arrive at all. This is one of the most common frustrations we hear about, and it almost ...
What Is DNS, and Why Do We Need to Configure It?
If you've set up Zoho Mail or verified a domain in Zoho, you've almost certainly been asked to "add a DNS record" at some point. Here's what that actually means, and why it's worth understanding rather than just copying and pasting values you don't ...
What Is MFA, and Why Does It Matter?
If you've ever logged into an account and then had to enter a code from your phone as well as your password, you've already used MFA. It's one of the single most effective things you can do to protect your Zoho environment, and it takes only a couple ...
What Is an API, and Why Does It Matter for Zoho?
You've probably heard the word "integration" thrown around a lot when talking about Zoho, connecting it to your website, your accounting software, or a telephony system. Underneath almost every integration is something called an API, and once you ...