Creating Ticket Assignment Rules In Zoho Desk

Creating Ticket Assignment Rules In Zoho Desk

There are scenarios within Zoho Desk that when a ticket is created that you might want to automatically move a ticket to a specific Department or assign it to a specific agent. This can be achieved with Ticket Assignment Rules. For further details: https://help.zoho.com/portal/en/kb/articles/creating-ticket-assignment-rules.

Published: February 2020

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