How many departments you can create in Zoho Desk depends on your edition, and whether you can use multiple departments at all depends on your edition too.
Multi-department support by edition
Note: Multi-department support is a feature reserved for Professional edition and above. If you're on Standard, Express, or Free, you're generally working with a single department, and would need to upgrade to run multiple departments.
Current Zoho Desk editions
Zoho Desk currently offers five tiers: Free, Express, Standard, Professional, and Enterprise. Free covers up to three agents with basic email ticketing. Standard removes the agent cap and adds live chat and the Answer Bot. Professional adds telephony, Zia AI, multi-department support, and light agents. Enterprise adds further capabilities including custom roles and profiles.
We can't confirm an exact maximum department count for each edition, since this kind of numeric limit is revised periodically. Check Zoho's current Feature Availability and Limits page, or your own Setup, Departments screen, for the precise cap that applies to your account.
What departments are used for
Departments represent the various business divisions in your organisation, and can be categorised by product line, geographical location, or team function. Each department can have its own channels, agents, business hours, and automation, letting distinct parts of your business run their support operations independently within the same Zoho Desk account.
Need help? 1 Cloud Consultants can help you design a departmental structure that reflects how your business actually operates.
Book a discovery call with 1 Cloud Consultants.
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